• Customer Administrative Support Clerk

    Job Locations US-FL-ORLANDO
    Posted Date 3 weeks ago(10/4/2018 12:37 PM)
    Requisition
    2018-63296
    Category
    Admin Support, Clerical & Service Coordinators
    Employment Type
    Regular - Full Time (4)
    Travel Requirements
    0-10%
    Position Code
    8256
  • Position Description

    The Customer Administrative Support Clerk will support shop management through timely customer communication, maintenance of file management and assist with cost savings and customer retention across his/her area. 

    Requirements

    • High school diploma or equivalent
    • Two to five (2-5) years of experience in customer relations or customer service (internal or external)
    • Strong verbal and written communication skills
    • Flexibility to operate and self-driven to excel in a fast-paced environment
    • Capability to multi-task and highly organized, with excellent time management skills
    • Detail-oriented with excellent follow up practices
    • Advanced computer skills, including spreadsheet and word processing experience  
    • Ability to: 
      • Professionally represent Ryder and competently interact with customers
      • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)
      • Work independently and as a member of a team
      • Function effectively under stressful situations

     

    Responsibilities

    • Perform customer relationship activities, including customer interface and customer satisfaction; Improve the quality and consistency of customer communication and ensure these exceed customer expectations; Drive improvement of customer satisfaction (CSI) scores 
    • Provide a resource that allows the management team time to effectively manage shop operations and assist with workflow management processes to optimal shop execution
    • Answer all incoming shop calls
    • Perform all clerical duties within the shop operation, including vehicle maintenance files and paperwork
    • Contact customers overdue on promise time or/and with units ready to be picked up; if same customer(s) have PM’s coming due, schedule the PM’s; remind customers of scheduled PM’s
    • Conduct follow-up calls per customer communication protocol; re-contact customers for no-shows
    • Assist walk up customers; greet customers as they approach service desk and resolve issues as necessary
    • Handle incoming road calls from RCRC and other locations, customers and drivers

    Additional jcf3037:

    • Refer accident and fuel spill occurrences to appropriate employees
    • Responsible for processing all accounts payable non-parts invoices
    • Perform administrative duties: create vehicle files, update vehicle information in system, handle paperwork for sub trucks, file all paperwork, and receive, distribute and respond to incoming mail
    • Handle EPA paperwork and green files- keep them organized and accessible
    • Coordinate work with outside vendors along with Service Manager instructions
    • Follow-up on units that are located at outside vendors with TIC/Service Manager instructions
    • Collect all wash logs from Service Attendant and update work planning sheet with completion time from wash log
    • Perform other duties as assigned

    ryder-logoRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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